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Salary: 10K - 15K

Customer Service Representative – Telecom - Karachi

  • I am: Offering a job
  • Salary: 10K - 15K
  • City: Karachi
  • Country: Pakistan
  • Contact Number: 03333720814
  • Posted on: May 24, 2016

Description

‘We don’t create jobs, we make careers!’
IBEX Global – Vacancy Alert!
 Title of the Job: Customer support executive – Telecom
 Brief description of the job:
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers’ requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
 Working Hours: 9 hours shift
 Requirements (Education): Bachelors qualified
 No. of Vacancies: 10
 Age limit: 20 to 30
 Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus
 Gender: Male & Female
 Job Shift: On Rotation
 Job Type: Full-time
 Salary: 13,000 to 18,000 per month
 Transport: Conveyance will be provided to females only, males own transport.
 Job Location: Arcadia Building, Plot # 119, Behind Gold Mark Shopping Mall, 16th East Street, DHA, Phase-I, Karachi.
 Skills & Abilities:
• Proficient with MS Office particularly MS Excel (Spreadsheet)
• Possess Knowledge of Call Centre Operations
• Must be flexible to work in shifts
• Excellent communication skills


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