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Salary: 30K - 35K

IT Support/Helpdesk Required for Karachi-PK (Only Females) See Details - Karachi

  • I am: Offering a job
  • Salary: 30K - 35K
  • City: Karachi
  • Country: Pakistan
  • Contact Number: 03452254704
  • Posted on: October 26, 2014

Description

Responsible for providing technical assistance and support related to Human

Resource and Payroll Solution. Responds to queries, runs diagnostic, isolates

problem, and determines and implements solution.
Main Job Tasks and Responsibilities

• respond to requests for technical assistance in person, via phone,

electronically
• diagnose and resolve technical issues
• research questions using available information resources
• advise user on appropriate action
• Walk customer through problem-solving process.
• Ask questions to determine nature of problem.
• follow standard help desk procedures
• log all help desk interactions
• administer help desk software
• redirect problems to correct resource
• identify and escalate situations requiring urgent attention
• track and route problems and requests and document resolutions
• prepare activity reports
• inform management of recurring problems
• stay current with system information, changes and updates
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about issue resolution.

Education and Experience

• Bachelor’s degree in Computer Science preferred
• working knowledge of fundamental operations of relevant IT support,

Helpdesk or HR & Payroll
• knowledge of relevant call tracking applications
• knowledge and experience of customer service practices
• related experience and training in troubleshooting and providing help

desk support

Key Competencies
• oral and written communication skills
• learning skills
• customer service orientation
• problem analysis
• problem-solving
• adaptability
• team interaction
• planning and organizing
• attention to detail
• stress tolerance
• Excellent mastering of English Language
• Ability to communicate with people of different cultures.

Office Timings 10 am to 7 pm. working Days Sunday to Thursday


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