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Mobilink GSM need Support Engineer - Islamabad

  • I am: Offering a job
  • City: Islamabad
  • Country: Pakistan
  • Posted on: March 8, 2015

Description

Job Description

Coordinate activities of TXN domain in resolving faults on the transmission network.
Ensure SOPs are being followed.
Provide proper update to the line manager of activities.
Generate incident reports based on outages faced.
Coordinate implementation of critical preventive or corrective maintenance on transmission entities in the transmission network.
Maintain weekly and fortnightly reports related to the Network connectivity and TXN related activities.
Vendor TT logging and following it up till closure.

Coordinate implementation firmware/software upgrades on transmission equipment in coordination with vendor.
Ensure timely escalation of abnormal equipment and NMS behavior to equipment vendor support teams and keep records of all correspondence.
Implement knowledge transfer to team members.
Build and maintain a good relationship between all team members.
Ensure KPIs are met and generate weekly reports for KPIs and all the trouble tickets.
Manage special projects implementation and ownership.
Ensure all faults and service interruptions are captured in the trouble ticketing systems, providing regular and accurate updates.
Support and/or implement work orders which involve and/or impact the transmission network.
Location: Islamabad, Pakistan


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