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Quality Aviation required Industry Manager - Karachi

  • I am: Offering a job
  • City: Karachi
  • Country: Pakistan
  • Posted on: March 10, 2015

Description

To ensure that company’s industry clients receive the highest quality of service in their domestic and International travel program through an efficient, consistent, and error-free operation.
RESPONSIBILITIES:
Main Objective:
Monitor overall Operational Activities of all industry clients.
Ensure Daily Operations per Company policies and procedures.
Lead and develop the team leaders and their teams, in delivering and achieving the SLAs defined for the operations team, in accordance with company standards while optimizing performance.
Responsible to ensure monthly financials are in alignment with the policies
Responsible to ensure that monthly operational goals and KPI’s are achieved
Ensure sufficient staff is available to achieve the service towards customers.
Proactively identify and implement solutions to constantly improve service level and performance.
Responsible for resolution of all customer complaints / queries and customer retention.
Supervising arrangements of reservations and routing for passengers at the request of customer using computer reservation system and global distribution systems (GDS) i.e. Amadeus, Abacus & Galileo.
Keep abreast with the new local/ foreign regulations & requirements regarding Travel Industry (such as transit visa , custom charges, other charges in different countries etc).
Supervising reconciliation of invoices for onward processing.
Identify and resolve clients concerns. Also ensure that all customers related queries resolve in timely fashion. (as per the KPIs).
Building close relationships with clients.

Address: Adam Arcade, Shaheed-e-Millat Rd, Bihar Muslim Society, Karachi, Sindh
Phone:(021) 34947572


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